Treating Customers Fairly

We believe treating customers fairly means:

  • Not taking advantage of any financial vulnerability of the customer.
  • Behaving in a way that encourages the customer to want a long term relationship with our business.
  • Behaving in a way that results in customers trusting our business.
  • Working with customers to allow them to make informed decisions about the financial services products that meet their needs.
  • Being clear and transparent in respect of all products and in all communication with the customer.
  • Dealing with customers promptly and in a consistent and even handed manner.
  • Ensuring all suppliers of products understand our TCF policy.

Treating Customers Fairly is about establishing a culture of fairness and understanding the customer's needs across the business.